“I have used the Outbound Call Tracking with three dealers now, with and without the click-to-call function, and I think it is an absolute must-have for every BDC. I love it for several reasons. First week in, I saw the outbound call volume by BDRs at one dealer double. Getting through a work plan is a breeze. It also holds everyone accountable, there is an audio file of each recorded call that parses directly into the customer notes. That helps your staff stick to the word tracks and scripts. Daily review of calls with each BDR helps to enhance their phone skills, and they end up critiquing their own calls as they learn what should be changed. Reporting is great, you can set up a daily report to go to whomever you want, and the audio files can be clicked on and listened to from the email. You can filter/sort call review by several different things...user, phone number, etc. Without writing a book, I highly recommend it and firmly believe that it contributes significantly to helping a BDC run like a well-oiled machine!”