Q. Does ProMax Unlimited interface with CDK and Reynolds & Reynolds?
A. Yes. ProMax Unlimited interfaces with both systems to update vehicle inventory data and to upload deals. Dual way integration for inventory, deals, and service. ProMax Unlimited also interfaces with other DMS systems.

Q. Does ProMax Unlimited integrate with Route One?
A.Yes. ProMax Unlimitedis a certified integration partner with Route One. ProMax Unlimited users can submit credit applications with structured deals to Route One lenders as well as receive credit decisions without leaving ProMax Unlimited. Dealers with the two-way integration can take advantage of a single sign-on process.

Q. Does ProMax Unlimited integrate with DealerTrack, or other lenders?
A. Yes. ProMax Unlimited integrates with DealerTrack and RouteOne, plus GFS, CUDL, and ACC.

Q. Can I use ProMax Unlimited for prospect and customer follow-up?
A. Yes. ProMax Unlimited includes, at no extra charge, very comprehensive customer relationship management tools, including individual daily workplans for all salespersons follow up activities and appointments, E mail marketing and much more.

Q. Can I work all of my prospects, including Internet and walk in traffic?
A. Yes. Walk in traffic can be logged in with a scan of a driver’s license or manual entry either in the ProMax Unlimited program or the EZ Up log on screen. Internet prospects will be separated into an Internet Prospect Log until you want to transfer them to an active log. You can also work ProLink credit hotline leads and BK list leads from separate logs in the program.

Q. Can I work lease deals in ProMax Unlimited?
A. Yes. We update all of your lease and balloon source programs. I addition, we update all national rebates for all of your franchises so you can always find the best and most profitable deal for every customer.

Q. I know you handle special finance calculations, but do you update those lender programs?
A. Yes. In addition, we update all national rebates for all of your franchises so you can always find the best and most profitable deal for every customer.

Q. Does ProMax Unlimited have the capability to print my contracts and forms for sales and leasing transactions?
A. Yes. ProMax Unlimited can print all of your contracts and forms required for a vehicles delivery for leasing, financing and cash deals. Our turnaround time for programming new forms is very short and our forms fees are generally lower than our competitors. The deal data is then exported to your CDK or Reynolds & Reynolds system.

Q. Can I pull credit bureau reports using ProMax Unlimited?
A. Yes, you can pull reports from TransUnion, Experian and Equifax. The reports are retained for 25 months to help you comply with governmental regulations.

Q. Credit reports brings up the subject of security and privacy of customer information. How secure is ProMax Unlimited?
A. ProMax Unlimited is EI3PA Certified to ensure that the data is secure over the Internet. Second, we provide the dealership with the ability to limit access to data for each employee who is assigned a User ID and Password.

Q. If a salesperson is fired or quits, can they delete or take their customer and prospect information with them.
A. No. You can limit their access to enter data and to read only. They can not delete accounts or run reports. The minute they are fired or quit you can terminate their access. You can also assign their customers and prospects to a different salesperson at that time. ProMax also provides detailed login information for every device and person logging in for extra security.

Q. You mention ProMax Unlimited can replace up to 8 different software systems. What are they?
A. ProMax Unlimited replaces software that can perform the following functions: 1) Special Finance; 2) New and used vehicle leasing, plus conventional finance; 3) Pull credit bureau reports and provide a fully integrated compliance suite of features such as Red Flags, Identity Validation, Adverse Action Letters, Risk Based Pricing Notices, Privacy Notices, and OFAC checks. 4) Prospect and Customer Follow up; 5) Vehicle inventory analysis and reports 6) Prepare and print proposals in seconds; 7) Prepare and print F&I menus in seconds ; 8) Prepare extensive management reports on all sales department activity. All of this is in one integrated, easy to use system from one supplier. The cost savings alone makes it a practical solution for your dealership. The easy to use, fully integrated features make the decision a no-brainer.

Q. I own multiple dealerships. What can ProMax Unlimited do to help me sell more vehicles?
A. First of all, you can share vehicle inventory information between the dealerships to help reduce lost sales. If you don’t have a vehicle the customer wants on one lot, you may have the right vehicle on another lot which you can find before the customer walks. Second, if a prospect goes to a second store after visiting one of your other stores first, ProMax Unlimited will alert the second store when the prospect is logged in, and provide trade-in information and whether a credit report was pulled. If your dealership structure allows you to share credit reports between stores you can share that information also.

Q. It all sounds great, but how do I know my employees are using the system?
A. ProMax features a variety of management reports that show detailed activity for each employee. You will know who is doing their job, and who isn’t. The report also gives you a vehicle inventory summary showing inventory unit and value report of new and used, and an aged inventory unit and value report. This report is up-to-date, minute by minute. If you want more data from ProMax Unlimited, custom management reports accessing hundreds of fields of data can be easily configured. Best of all, these reports can be accessed by you anytime and anywhere from any PC with Internet access. You will never be out of touch with your business with ProMax Unlimited.

Q. What about training?
A. Training is provided at no additional cost to you at our ProMax Unlimited Training Center. You can send an unlimited number of employees to our ProMax Unlimited training sessions during the life of your contract. Send your new employees at no charge – a well trained employee will always provide more revenue for the dealership. This saves you time and money, versus individual training sessions for up to 8 different software vendors.

Q. What if I already have other software for some of the ProMax Unlimited functions?
A. Let us help you analyze your situation. Our fully integrated system will certainly help your dealership operate more efficiently. We can help you consolidate all of your sales functions with ProMax Unlimited, take care of your existing contract obligations and maybe even lower your payment obligations.

Q:  Can I run ProMax Unlimited on a Mac?
A: ProMax Mobile offers much of ProMax Unlimited’s functionality and can be used on a Mac (in addition to any other desktop, tablet, or smartphone). ProMax Unlimited was designed to run strictly in a Windows Environment. Having said that, there are software solutions (Parallels/Fusion) that allow Windows to be run on a Mac. These solutions require a licensed version of Windows to run. In theory, ProMax Unlimited should be able to run under a Windows install on a Mac. This Windows install must meet all the criteria for a normal Windows install on a PC. This is not the intended implementation of ProMax Unlimited and it not supported by our technical staff.

Q. What mobile devices does ProMax Mobile support?
A. ProMax Mobile officially supports the iPhone 6+, 7, 8, X, Galaxy 63, S7, S8, S9, iPad Pro and iPad (2018), and Galaxy Tab S4 10.1. Browsers we officially support include Chome, Safari, FireFox, and Internet Explorer.

Q. How can I change the default browser in Windows 10 from Edge back to Internet Explorer 11?
A. For instructions click here

Q. Am I able to text photos to a customer from within ProMax or ProMax Mobile?
A. Yes, you can. Click here to learn more.